Plain Language Policy
Legal jargon ke bina likha gaya. Kya collect karte ho, data kahan jata hai, aapke rights—sab clear Urdu mein likha hai.
LEGAL REFERENCE
Aapke Account Ki Gopniyata Hamara Zarori Kaam
shipa1 mein aapka personal information aur payment details secured encryption ke sath protected hain. JazzCash, Easypaisa, SadaPay aur Raast se kharch karte waqt aapka data third parties ko...
Data EncryptionSecure PaymentsYour Control
Gopniyata Aur Aapka Account
Jab aap shipa1 par account khol te ho, ham bas utni jeankari lette hain jitni account chalane aur payments process karne ke liye zaroori hai. Aapka naam, email, phone number aur identity documents hamara system mein encrypted form mein rehte hain. Jahan local qanoon ijazat deta hai, shipa1 proper legal order par aapke details authorities ko de sakta hai. JazzCash, Easypaisa, SadaPay
aur Raast transfers PCI-DSS compliant secure channels se hote hain. Hamara payment partners aapki financial information rigorously protect karte hain. Hum aapki consent ke bina aapki ghar ka data marketing ya third-party companies ko nahi dete. Aapka account sirf aaphi ke password aur two-factor authentication se khul sakta hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
QUESTIONS KE LIYE
Privacy Concerns Kahan Batao
Team online
Email Support
Privacy ke sawaal ho toh [email protected] par likho. Hamara team 48 ghante mein detailed jawab deta hai aur aapke concerns address karta hai.
In-Account Controls
Aapke dashboard mein privacy settings dekh sakte ho. Data preferences, cookies aur communication options apne directly manage kar sakte ho bina support contact kiye.
Legal Requests
Formal data access, correction ya deletion request ke liye [email protected] par likho. Proper identification ke sath request bhejo aur 30 din mein response milegah.
KYUN BHAROSA KARO
Transparency Hamara Base Principle
Data Minimization
Hum sirf zaroori information lette hain. Aapne jo data share kia, woh account operations aur payment processing ke liye hi use hota hai. Extra tracking, profiling ya marketing data collection nahi hota.
Encryption Standard
Sab personal data TLS 1.2+ encryption se protected hai. JazzCash, Easypaisa, SadaPay aur Raast payment transfers PCI-DSS Level 1 compliant secure gateways se hote hain.
Account Security
Aapka account sirf aapke password aur two-factor authentication se khul sakta hai. Hamara staff bina aapki written permission ke access nahi dey sakte. Har login attempt logged aur monitored hota hai.
Data Retention Policy
Account band karne ke baad aapka data 180 din tak rakhte hain financial aur legal compliance ke liye. Phir sab securely delete kar dete hain. Koi permanent record nahi rehti.
Third-Party Boundaries
Payment processors aur legal compliance vendors ke sath hi data share hota hai. Hamara marketing, analytics aur advertising teams ko aapka personal information nahi dete.
User Rights Control
Aap apne data ka access, correction ya deletion request kar sakte ho. Privacy panel mein jao, aapna preferences customize karo ya support se likho. Response guaranteed hai.
HAM AUR BAAKI
Hamara Privacy Approach Alag Kyun Hai
No Data Selling
Aapka data advertisers, brokers ya data collectors ko nahi bechte. Sirf payments aur mandatory compliance ke liye share karte hain.
Granular Controls
Account dashboard mein aap cookies, email frequency, aur communication preferences apne control kar sakte ho. Har option explained hai.
Regular Security Audits
Hamara systems third-party security firms se regularly audit hote hain. Vulnerabilities fix karte hain aur best practices follow karte hain.
Fast Data Deletion
Account close karo aur 180 din mein sab data gone. Kisi aur site par 2-3 saal data store rehta hai.
No Surprise Changes
Policy update ho toh pehle email notification jayega. Aapko 30 din mein opt-in ya accept karna padta hai. Existing rights change nahi honge.
Pakistan-Built Infrastructure
JazzCash, Easypaisa, SadaPay aur Raast supported regions ke liye hamara system specifically designed hai. Local payment flows optimized hain.
SURAKSHA FEATURES
Privacy Ke Practical Controls
Two-Factor Authentication
Mobile par code aata hai har naye login par. Aapka...
Payment Token System
JazzCash, Easypaisa, SadaPay aur Raast account numbers hamara servers mein...
Encrypted Transfers
Aapka phone se payment gateway tak sab data encrypted tunnel...
Withdrawal Verification
JazzCash, Easypaisa, SadaPay ya Raast mein paise nikalne se pehle...
Breach Monitoring
Hamara security team 24/7 account activity monitor karta hai. Suspicious...
Privacy Control Panel
Settings mein jao aur data retention, cookies, emails—sab apne tayyar...
Privacy Ke Aam Sawaal
Aapka data secured servers par hai jo encrypted, firewalled aur regularly backed up hote hain. Servers Pakistan aur South Asia regions mein deployed hain. Access controlled aur monitored rehta hai. Data center pe physical security aur multi-layer access controls hote hain.
Bilkul nahi. Aapka contact info sirf two-factor authentication, account updates aur withdrawal confirmation ke liye use hota hai. Marketing calls ya unsolicited emails nahi bhejte. Kadi teesre parties ko nahi dete jab tak aap explicitly opt-in nahi karo.
Sab payment details aapke mobile se directly payment processors ko encrypted tunnel se jate hain. Hamara servers actual account numbers store nahi karte. Token-based system use hota hai jo transactions ke liye unique identifiers generate karta hai. PCI-DSS compliance strictly follow karte hain.
Account close karne ke baad 180 din tak data rakhte hain tax records aur legal compliance ke liye. Phir securely wipe kar dete hain. Explicit deletion request par process 30 din mein complete hota hai aur confirmation email milegah.
Haan, proper legal warrant aur jurisdiction ke under. Pakistan courts se authorized order ho toh compliance karna padta hai. Hamara legal team order validate karta hai aur aapko notification dete hain jab tak legally allowed ho.
Significant changes par email notification jayega advance mein. Aapko 30 din mein acceptance ya account closure ke liye time milta hai. Minor updates dashboard par visible hote hain. Policy version history aur detailed changelog hamesha accessible rehta hai.
Hamara 24/7 security monitoring breach detect karte hi aapko notification deta hai. Password reset karna padta hai aur linked JazzCash, Easypaisa, SadaPay, Raast accounts check karne chahiye. Hamara team credit monitoring aur free recovery assistance offer karega agar zaroori ho.